FAQs

What is the Fitness Leaf clothing made of?

The Fitness Leaf clothing is moisture-wicking, non-see through, quick-dry, anti-shrinking, anti-shape, anti-pilling and anti-allergy.

Clothes are made of nylon, spandex, polyester and elastane.

Do you ship internationally?

Yes we do. Unfortunately, we are not shipping to any African countries yet but we recognise the need for this and are working on it so that this can be done. We will make an announcement once items are available for shipping to African countries.

What are the payment options?

 Paypal, debit/credit cards.

What do I do if there is an issue with the item(s) I receive e.g. it is damaged or incorrect?

 In the unlikely event that this happens - if the item is in stock, we will arrange for a replacement and delivery. Alternatively, a refund will be issued to you.

Email our Team with your order number, details and an image of the faulty or incorrect items received. Please do not dispose of the items as they need to be returned to us.

 The items must not have been worn, marked and defaced in any manner. See our exchange and refund policy below.

What is the exchange and refund policy?

 We have a 21-day exchange and refund policy if you have had a sudden change of mind upon receipt or order.

 The item/s must

• Be in its original purchase condition
• NOT be opened, used, marked and defaced in any manner.
• Must be returned as a whole if purchased as a set.
• This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
• Shipping cost associated with the return of the product will NOT be covered by Fitness leaf.

How long is your refund process?

 If all requirements above are met, contact our Team with your order number and the item you wish to return.

 We must receive the item back first. Your refund will be credited to your account within 10 working days of receiving the item.

Shipping Information

 Before placing an order please click here to find out if the country you are in is accepting international parcels from Australia and what the estimated delivery times are.

 Link to shipping updates: https://auspost.com.au/service-updates/international-delivery-updates

• Once order has been shipped an email will be sent out to you with your tracking number. Delivery times are based on time and date your order was placed.

• Shipping fees are in the information table.

• Order processing and shipping are done only on weekdays (not including Australian public holidays).

• Shipping may take additional time due to Covid-19 restrictions, during sale periods, holidays and extreme weather events.

• Address cannot be changed once order is placed; Fitness leaf is not liable for incorrect address on the invoice.